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These are basic tips for writing dialogue that I've learned over the years from workshops with major Canadian writers.
Dialogue for scripts and stories requires different approaches. With a script, the actor's tone will deliver the message. With a story, the reader must understand the message. My two recent phone-calls will illustrate the differences.
People phoned me on the same day asking for charitable donations. I'd run out of money, so when the first person, from MADD, asked for $25, I said, "Sorry, I can't help you." He said, "Yes, right" and hung up. To the second man, from the Police Association, I said the same thing, "Sorry, I can't help you," and he said, "Yeah, right." Almost identical replies, but the tone made the difference between courtesy and rudeness.
If I'd been reading the replies on a page, I might have missed the difference…